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Frequently Asked Questions:
Q: Your Account
I'm in a rush to order. Do I have to register for an account to place an order?
A: We realize that in today's world we are all very busy and want to order online as quickly as possible. Therefore we do not require you to register for an account to place an order. When you go to checkout, click on the second link, "Proceed Without Registering".
However, there are many benefits to registering an account with us. There is only one extra step to registering, and that is entering a user name and password. That's it! Be sure to select a user name and password that you can easily remember. If you forget your password later on, there is a forgotten password link to access it.
When you have an account with us, it makes the ordering and follow up process much easier. You will be able to log into your account and view all your orders and their details, including status updates and tracking info. You can add items to a Wish List for later viewing, and even email the list to others. You can place items in your cart and Save it for a later date, when you can Retrieve your cart. You'll be able to Rate and Review the products you purchased. You can also send messages and communicate with us through our website, instead of calling or using email. We highly recommend that you register an account, instead of shopping as a guest, especially if you would like follow up information to your orders.
To access your account at any time, click on the "Home" icon at the top of our website. Click on the "Your Account" icon. Enter your user name and password. Please contact us if you have difficultly registering or accessing your account.
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Q: Ordering Additional Crystal and Gemstone Dangles
How do I order additional crystal or gemstone dangles for my charms?
A: In most of the product details, there is a drop down list for you to select one crystal or gemstone dangle. If you'd like additional crystals attached to a charm, go to our A La Carte page. Use the text box provided to instruct us which charm to attach the crystal to.
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Q: Change a product's elements
I like one of your bracelets, but want to change the crystal colors and charm attached. How do I do this?
A: Each of our products are custom made for you at the time of your order. If you'd like to change a design element, crystal color, or charm, please email us first to make sure that we can accomodate your request. Usually we can, and we strive to have satisfied customers.
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Q: Item out of stock
I saw an item I liked the last time I visited your website. But it shows as sold out. Can I still order it?
A: We keep a small inventory of items on hand. If there are no more physically in stock, the item is temporarily sold out from our listing, so that you won't purchase an item that we can't ship right away. When we receive more stock in, you will be able to add it to your cart. If there is a particular item you saw on our website or social media pages, but don't see now, please email us to ask when it will be available. Most of the time it can be replenished in 1-2 weeks.
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Q: Multiple quantities of the same piece
I want to have 6 of the same piece made so I can give them to my family as gifts. How do I do this?
A: There is a quantity box in each product listing. Enter the number you want to order and then "Add to Cart". You may receive an error message if we don't have adequate stock on hand. Please email us with your request and we will order the amounts needed for you.
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Q: Ordered Improperly
I placed my order online for a charm but did not select the engraving option box. I specified the engraving desired in the text box, without paying the additional charge.
A: If you don't order an item completely, we will contact you to confirm your order. We can then charge your credit card for the price difference, if any.
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Q: Order Processing Time
How Long Will It Take to Receive My Order?
A: We know you are anxious to receive your special jewelry for yourself or a gift. Each of our pieces is handcrafted specifically for your order. Due to the high volume of orders we receive, the processing time is averaging 3-5 business days, not including Saturdays and Sundays. Small orders under $20 and orders for standard charms are generally shipped in 2-3 business days. Items that are engraved average 4-6 Business Days to be processed. Custom orders take approx. 3 weeks. We do encounter high volumes of orders particularly in the few weeks before a holiday, and then our processing time can be longer. Please see our HOLIDAY ORDERING DEADLINES to plan when you ned to place your order by.
Please make note on your order at the time you place it if a specific date is requested to have your order by, such as for a birthday or death anniversary gift.
For extenuating circumstances such as funeral and memorial services, please email or call us BEFORE placing your order to see IF we can rush the processing of your order. You may need to pay for USPS Express Shipping ($25) in order to have your pieces reach you in time. Remember that items can be shipped directly to the recipient in order to save time.
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Q: Wish List
I'm not ready to place an order yet, but I want to remember which items I liked. How do I do this?
A: We have a feature called "Wish List", which is available in every item detail. You will need to create a user ID and password, so choose something you can remember easily. Then you can add as many items as you like to your wish list for later viewing. You can also email your wish list to yourself, or a friend with a note attached. If you forget your password later, the system can email it to you.
Please do not place items in "Add to Cart" and go through the checkout process if you do not intend to place an order at this time. It creates extra time and paperwork for us to determine if you intended to place an order and trying to collect payment. Use the Wish List feature instead, and you can then Retrieve your saved items at a later date.
Also, we encourage you to share our products that you like with others. You can do this easily with the social media icons listed with each individual product. You can email the product details, pin it to Pinterest, post to Facebook, Tweet it, and Like it. We appreciate you spreading the word about My Forever Child.
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Q: Gift Cards
I'd like to ship your products directly to my friend, how will she know that I sent it to her?
A: We do not include invoices in the packages sent directly to the gift recipient. At Checkout, you can enter a Gift Card Message, which will be printed on a gift card and tucked into the jewelry pouch. That way, the first thing your friend will see is the personalized message from you.
If no gift card message is stated at checkout, we will include a Packing Slip which shows the order information, without the pricing information.
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Q: Custom Work
I'd like for you to make me something special, that I don't see already available in your website.
A: We know that your keepsake has to be special for you and your story. We love working individually with customers to create the perfect keepsake just for them. Customized orders includes specialty charms, pendants, bracelets, different engraving layouts, and products not listed on the website.
Custom work does take extra time and additional components may need to be ordered. We normally do not take on custom work during our busiest months: May, June, November and December.
Please email us to discuss what you'd like. We will then give you a price estimate. All orders must be paid before any work is started. We will gladly try to fulfill your request to your satisfaction.
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Q: Shipping Prices
How much does shipping cost?
A: For Shipping within the United States only:
For orders under $75 total, you have the option to have it shipped First Class Mail WITHOUT insurance for $5. For orders of $75 or more, you have the option to select FREE USA First Class Shipping without Insurance. The delivery time is longer than Priority Mail, and can take around 1 week or longer to reach some destinations, we ship out from New York. We are not responsible for uninsured items that get lost, stolen, or damaged in transit. We will not reship merchandise that is not insured.
USA Priority Mail with Insurance is $10. For orders of $150 or more, you have the option to select FREE USA Priority Mail with $100 insurance coverage. The standard delivery time is 2-3 days from when the item is shipped. Priority Mail does not mean rush processing, it is a faster delivery method and includes insurance. Please see the individual product descriptions for standard processing time. We will email you with the tracking number and date that your order is shipped.
The US Postal System tracks shipments in progress. Unfortunately, even Priority Mail has been known to take over 1 week or more to be delivered in certain areas, particularly around major holidays. So we ask that you refrain from inquiring about the whereabouts of your package until at least 1 week after your receive the shipping email.
For faster delivery time, you also have the option of Express Service, which is 1-2 day shipping delivery for $25. When selecting this shipping method, make note in the comments box with the particular date needed by. Custom Handprint-Footprint items cannot be rushed. Please note that there is still a processing time of 1-3 business days for us to create your order before it is shipped by Express Mail.
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Q: International Shipping
Do you ship to other countries outside of the USA, and how much does it cost?
A: Yes! We can ship to many other countries besides the USA. All prices on this website are in U.S. Dollars (USD)
Simply order through the website's shopping cart system, making sure to enter the most complete address possible. Select one of our "International" shipping options, which reflect the 2016 price increase from the United States Postal Service:
- Canada First Class ($13.00) and International First Class ($17.00) do NOT include Insurance. Shipping time is at least 14 business days for International locations. We are not responsible for orders that are lost, damaged, or stolen in transit if First Class shipping without Insurance is selected.
Canada Global Priority Mail ($27) does NOT include insurance and only has tracking available up to the package leaving the USA. Insurance is NOT available on Canada shipments except using Express shipping option. The cost to insurance items and ship them to Canada using priority mail is the same as using Express shipping.
-Canada Express Mail ($45) is a 3 to 5 day estimated delivery time. Includes insurance and delivery confirmation.
-International Global Priority ($36) - all countries other than USA and Canada. This option does NOT include insurance and only has tracking available up to the package leaving the USA.
-International Express Mail ($65) is a 3 to 5 day estimated delivery time. Includes insurance and delivery confirmation.
Please note that we cannot be responsible for damage or lost shipments which are not Insured. Thank you.
Your local government may require you to pay a duty or customs fee based on the total product value. We are required by law to fill out a customs form on the package. However, we cannot predict how much, if any, your fee will be. Please inquire at your local post office beforehand with the approximate product dollar amount to calculate your customs fee. We are NOT Responsible for any local customs or duties fees that you may have to pay.
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What if I don't like the item I received?
A: We want you to be completely satisfied with your purchase. If you are unhappy with your purchase, you may send it back within 30 days of your receipt for a Refund or Exchange, less the shipping cost. You must email us first to obtain a Return Authorization. Items returned within 30 days for an exchange or refund must be in perfect resellable condition. If we must remake the piece (ex. chipped crystals) a 20% restocking fee will deducted from the exchange or refund price. If parts need to be replaced (ex. scratched message beads) our cost of replacing these parts will also be deducted from the exchange or refund price.
If you received an item as a Gift, you may return the item for an Exchange within 30 days of receipt. Gifts that have personalized engraving are not returnable or exchangeable. Items without personalized engraving must be in perfect resellable condition. If we must remake the piece (ex. chipped crystals) a 20% restocking fee will deducted from the exchange price. If parts need to be replaced (ex. scratched message beads) our cost of replacing these parts will also be deducted from the exchange price. Items received as gifts may NOT be returned for cash value, only store credit will be issued once the items has been sent back and inspected by us.
If you are sending back an item for return or exchange, please wrap all items carefully in tissue paper so the pieces won't scratch each other, package them in a plastic zip bag, use a padded mailer envelope, tape it securely and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit. Remember to include your full name, invoice number and date. You can use either First Class or Priority Mail from the US Postal Service as your shipping method. Refunds will be made via the payment method of your original invoice.
Engraved items and custom items are NOT returnable, unless there was an error on our part. A different engraving font from your order is not considered an error, as our engraving specialist has the right to use the best font for fit and aesthetics on your piece. If you are not satisfied with the quality of the item you received, please email us so we can discuss the best solution for the situation.
Our mailing address:
My Forever Child
297 Larkfield Road
Box # 541
East Northport, NY 11731 USA
Q: Warranty/ Repairs
What is your policy on repairs?
A: We try to make our jewelry as sturdy as possible. We are constantly trying new methods and components to minimize breakage. However, jewelry can break from normal wear and tear, and from getting caught on items like sweaters. Please keep this and all small parts away from children, as it could pose a choking hazard.
We stand by our products and offer a 60 day warranty on our jewelry. Any damage or breakage claims must be reported to My Forever Child within 60 days from the time you received your order. We reserve the right to determine if you will receive a replacement piece, store credit, or a refund of the product price. Gift recipients will receive either a replacement piece, or store credit; a cash refund will not be issued.
Shipping charges are non-refundable.
Please click here to read our Jewelry Care and Cleaning Guide.
Metal items that become scratched may need to be reworked and polished. There may be a nominal labor charge for this or to replace lost components. Email us first to discuss your needs before sending back an item for repair.
If you are sending back an item for return or exchange, please wrap all items carefully in tissue paper so the pieces won't scratch each other, package them in a plastic zip bag, use a padded mailer envelope, tape the package securely and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit. Remember to include your full name, invoice number and date. You can use either First Class or Priority Mail from the US Postal Service as your shipping method. Refunds will be made via the same payment method of your original invoice.
Our mailing address:
My Forever Child
PO Box 541
East Northport, NY 11731 USA
Q: Wholesale and Drop Shipping
I love your products and would like to resell them to my own customers. Do you sell wholesale or do drop shipping?
A: At this time, we do not sell wholesale or drop ship our products. We are a very small business with only 1 jewelry artisan. We do not have the capacity or desire to wholesale our handmade jewelry. Instead, we focus on giving the most time, effort, and quality to our retail customers. It is an honor to work with individuals on creating their special keepsakes that will be cherished for years to come. We will not sacrifice our quality and customer service to take on a larger volume of work. Thank you for your understanding.
For Hospitals, Bereavement Support Groups, and Funeral Homes we have special wholesale pricing on our Always In My Heart charms and pins. Please email us for the wholesale pricing.
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All of our personalized and engraved jewelry is crafted right in our own studio by a skilled engraving professional. Each piece is individually configured to ensure that your specific inscription is produced in the best way possible.
Please take note of the number of allowable characters (which includes spaces and punctuation) that can be engraved listed in the product description. In some cases we can compress the letters if the wording is a couple of characters over the specified limit.
We reserve the right to change the font and the layout you selected for the best possible fit on the piece.
Engraving Fonts Available:
Machine Engraved Block font in all capital letters. On larger pieces, it will be a filled double line block (first picture). On smaller pieces, it will be a single line block (second picture). The first letter in the word will be larger than the rest of the letters in the word (second picture), unless you type your personalization request in all capital letters (first picture).
Machine Engraved Single Line Cursive font in capital and lower case letters.
Machine Engraved Filled Roman font in capital and lower case letters.
Machine Engraved Single Line Script font in capital and lower case letters.
Hand Stamped lettering in all capital letters, for a handcrafted artisan look. This style is only available on select items. Please note that the hand stamped lettering is not intended to look "perfect". Variations in letter placement, spacing, and depth of the letters are to be expected. This engraving is done with small steel alphabet tools and are hammered deeply into the silver, which is atop a steel block. The opposite side of the piece may have marr marks from the engraving process. Extra polishing is done to reduce the visibility of the marks.
Monograms are the classic way to personalize items. The initial of the first name is on the left, the initial of the last name is in the center in a larger size, and initial of the middle name is on the right. If you are doing a monogram of married couple, the initial of the husband's first name is on the left, the initial of the couple's last name is in the center in a larger size, and the initial of the wife's first name is on the right. We offer four beautiful Monogram styles: Interlocking Script, Roman, Circle Block, and Fancy Script.
We have several Monogram jewelry pieces. However If you wish to have a monogram on a jewelry piece that does not have the Monogram option (ex. on the back of a custom handprint-footprint pendant), please contact us with your request prior to placing your order. Monograms take up a large area of space on the piece, and may not be available on all our items.
~If you would like a HEART shaped icon, please use a pound symbol # in the engraving field, example: Always In My #
~If you would like a STAR shaped icon, please use an asterisk symbol * in the engraving field, example: My Little *
~Please note that the star and heart symbols will take up 2 character spaces when they are engraved. Please allow for this when entering your desired inscription as you place your order.
~We can engrave in other languages!
Please input the exact way the engraving should read in your online order and also in a separate email to confirm your special personalization.
*There is a $10 labor charge per item for engraving in these languages, your credit card will be charged the difference after your order is placed.
*These languages are only available on our machine engraved pieces. Not available in hand stamped font or on the Posh Mommy Jewelry.
Items that are personalized/engraved for you are not returnable or refundable, unless there is an error on our part. Engraved pieces are generally not able to be fixed and must be completely remade, which requires new material and labor. Please double check all spelling and dates prior to submitting your order. You will also receive an email with your order confirmation. It is your responsibility to check the accuracy of the personalization and details of your order. If you realize that there is an error, please contact us ASAP to see if we are able to halt production and correct the error. If you had submitted incorrect information for your order, and we had already engraved your item, you will be required to pay a charge for the reworking of the piece, plus the return postage back to you. Please email us for a price quote.
About our Engravables:
Sterling silver is a relatively soft metal which scratches easily during normal wear. Please note that sterling silver WILL scratch if it rubs against harder materials such as crystals, keys, stone and metal surfaces. This is normal and to be expected.
Each of our engraved items is polished a minimum of 4 different ways to reduce surface scratches. Some items may appear to have scratches or dings. These cannot be polished out, as they are part of the metal itself and enhance the character of the individual handcrafted piece. Sterling silver will take on a patina of it's own, developing numerous small scratches, with normal wear. Each of our engraved pieces is protectively wrapped to avoid damage during shipping.