Frequently Asked Questions:
Q: Your Account
I'm in a rush to order. Do I have to register for an account to place an order?
A: We do not require you to register for an account to place an order online. However, there are many benefits to registering an account with us. You will be able to log into your account and view all your past orders and their details, including status updates and tracking info. There is only one extra step to registering, and that is entering a user name and password. If you can't remember your password later on, there is a forgotten password link to access it.
If you did not receive an email of your order receipt, please check the spam or junk folder, mark our message as not spam/junk, and add our email as a contact so that you can receive emails regarding your order status and shipping information.
You also have the options at checkout to receive order tracking info by SMS with your cell phone number and by Facebook Messenger.
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Q: Ordered Improperly
I placed my order online for a personalized item but realized after submitting that the name and date I entered were not correct. What do I do?
A: Within minutes of placing the order online you will receive an email as your order confirmation. Please check over all the details thoroughly right away to ensure accuracy. If there is an error, please reply to the email ASAP so we can make the corrections before starting your order. We begin working on your item within the same day or next couple of days of an order being placed. If an item has already been engraved with the original inscription, you will be required to pay for a replacement piece with the new inscription. Once your order has shipped out, we are not able to make any changes to it. However, we can exchange necklace chains for sizing issues if they have not been worn. Please contact us within 5 days of receiving your order if you need to exchange a necklace chain.
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Q: Ordered Wrong Item
I placed my order but want to change it to a different item, and want to add on to this order. How can I change my order?
A: Once an order has been placed, there is no way to revise it or add on to it in the system. Please let us know ASAP if you want to make changes to your order. If it is a completely different item, we will cancel and refund your original order so that you can place a new order for the correct items. If you want to add on to an existing order, please place an order for the additional items and use the Special Instructions box to state that you are adding on, include your original order number. We will refund you for the shipping of the new items if they are going to be shipped with the original order.
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Q: Ordering Additional Crystal and Gemstone Dangles
How do I order additional crystal or gemstone dangles for my charms?
A: In most of the product details, there is a drop down list for you to select crystal birthstone or gemstone dangles. If you'd like additional dangles attached to a charm, order at our A La Carte page.
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Q: Change a product's elements
I like one of your bracelets, but want to change the crystal colors and charm attached. How do I do this?
A: Each of our products are individually made to order especially for you at the time of your order. If you'd like to change a design element, crystal color, or charm, please email us first to make sure that we can accommodate your request. Usually we can, and we strive to have satisfied customers.
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Q: Item out of stock
I saw an item I liked the last time I visited your website. But it shows as sold out. Can I still order it?
A: We keep a small inventory of items on hand. If there are no more physically in stock, the item is temporarily sold out from our listing, so that you won't purchase an item that we can't ship right away. When we receive more in stock, you will be able to add it to your cart. You can also sign up for a back-in-stock email notification right on the product description page and we will send you an email when it can be ordered again.
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Q: Multiple quantities of the same piece
I want to have 6 of the same piece made so I can give them to my family as gifts. How do I do this?
A: There is a quantity box in each product listing. Enter the number you want to order and then "Add to Cart". You may receive an error message if we don't have adequate stock on hand. Please email us with your request and we will order the amounts needed for you.
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Q: Wish List
I'm not ready to place an order yet, but I want to remember which items I liked. How do I do this?
A: At the bottom of every product description page are the Social Share icons. You can email the product details to yourself or a friend, pin the item to your Pinterest boards, share on Facebook, and Tweet it. We really appreciate when you to share our products that you like with others!
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Q: Order Processing Time
How Long Will It Take to Receive My Order?
A: We know you are anxious to receive your special jewelry for yourself or a gift for a loved one. Our items are made to order, specifically for you.
Please use the Special Instructions box on the product detail page to make note if a specific date is requested to receive your order by, such as for a birthday, anniversary or angelversary.
For extenuating circumstances such as funeral and memorial services, please email or call us BEFORE placing your order to see IF we can rush the processing of your order. Be sure to include the zip code that your items need to be shipped to. You may need to pay for USPS Express Shipping in order to have your pieces reach you in time. Note: We will NOT rush process Custom Made Handprint & Footprint Jewelry.
Remember to save time, we can ship items directly to the gift recipient with complimentary gift wrapping and your personalized gift card message. You can also download a free printable Gift Presentation Card to let the gift recipient know that you have already ordered a special customized keepsake for them, but that it will not arrive in time for the occasion.
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Q: Gift Wrapping
I'd like to ship a gift directly to my friend, how will she know that I sent it to her?
A: We do not include Invoices with prices in the packages sent directly to the gift recipient. However we do include a Packing Slip which shows the order information, without any pricing information. You can enter a Gift Card Message when selecting your options on the individual product description page. When shipping directly to a gift recipient, the item will be complimentary gift wrapped with your personalized message for a lovely presentation.
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Q: Custom Work
I'd like for you to make me something special, that I don't see already available in your website.
A: We know that your keepsake has to be special for you and your story. We love working individually with customers to create the perfect keepsake just for them. Customized orders may include specialty charms, pendants, bracelets, different engraving layouts, and products not listed on the website.
Custom work does take extra time and additional components may need to be ordered. We normally do not take on custom work during our busiest months: May, June, November and December.
Please email us to discuss what you'd like. We will then give you a price estimate. All orders must be paid before any work is started. We will gladly try to fulfill your request to your satisfaction.
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Q: USA Shipping Prices & Policies
How much does shipping cost?
A: For Shipping within the United States only:
For orders under $200 total, you have the option to have it shipped United States Postal Service (USPS) First Class Mail WITHOUT insurance, prices range from $5.00 to $5.50 For orders of $99 or more, you have the option to select FREE USA First Class Shipping without Insurance. The delivery time can take around 1 week or longer to reach some destinations, we ship out from New York. We are not responsible for uninsured items that get lost, stolen, or damaged in transit. We will file a Missing Mail search request with USPS, which may take several weeks for them to complete. However, we will not reship replacement merchandise for orders that were not originally insured.
USPS Priority Mail WITH Insurance prices range from $9.00 to $13. The standard delivery time is 3-4 days from when the item is shipped. Priority Mail does not mean rush processing, it is a faster delivery method and includes insurance. Please see the individual product descriptions for average processing time.
We will email you with the tracking number and date that your order is shipped. USPS tracks shipments in progress. Unfortunately, even Priority Mail has been known to take over 1 week or more to be delivered in certain areas, particularly around major holidays. Please contact us if your order has not been received within 10 days of shipping.
For faster delivery time, you also have the option of Express Service, which is 1-2 day shipping delivery for $30. When selecting this shipping method, please make note in the Special Instructions box with the particular date needed by. Please note that there is still a processing time of 1-3 business days for us to create your order before it is shipped by Express Mail. We will not rush process Custom Made Handprint & Footprint Jewelry or Keepsakes.
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2021 UPDATE: CURRENTLY ONLY SHIPPING TO USA and CANADA. DUE TO THE COVID-19 GLOBAL PANDEMIC, DELIVERY TO CANADA AVERAGING 3-5 WEEKS. SHIPPING VIA UNITED STATES POSTAL SERVICE ONLY.
- Canada First Class ($15.00) and Australia First Class ($18.00) do NOT include Insurance but do include tracking information. In transit delivery time is approximately 2-4 weeks for International locations. We are not responsible for orders that are lost, damaged, or stolen in transit if First Class shipping without Insurance is selected.
-Canada Global Priority Mail ($29) includes up to $200 insurance and does include tracking.
-Canada Express Mail ($45) is a 3 to 5 day estimated delivery time. Includes up to $200 insurance and delivery confirmation.
Please note that we cannot be responsible for damage or lost shipments which are not Insured. Thank you.
Your local government may require you to pay a duty or customs fee based on the total product value. We are required by law to fill out a customs form on the package. However, we cannot predict how much, if any, your fee will be. Please inquire at your local post office beforehand with the approximate product dollar amount to calculate your customs fee. We are NOT Responsible for any local customs or duties fees that you may have to pay.
For customers in the UK, please consult this resource ahead of time: Gov.UK Duty and Taxes
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What if I don't like the item I received?
A: We want you to be completely satisfied with your purchase. If you are unhappy with your purchase, you may send it back within 30 days of your receipt for a Refund, less the shipping cost. If your items qualified for free shipping, our cost of shipping will be deducted from your refund.
Non Refundable: items engraved with your personalization, personalized candles, custom handprint-footprint-handwriting jewelry, special order rings, items custom made just for you.
Items returned within 30 days for a refund must be in perfect resellable condition. If we must remake the piece (ex. change attached gem dangles, restring bracelets to a different size or change crystal color) a 10-15% restocking fee will be deducted from the refund price. If parts need to be replaced (ex. scratched charms or beads) our cost of replacing these parts will also be deducted from the refund price. Refunds will be made within 1 week after your item is received back and inspected by us.
For inventory purposes, we do not make exchanges of different items. If you would like to have a different piece, please place a new order with payment. This will be made and shipped as a regular order. We will then issue you a refund for the first item once we have received it back from you.
Gift Recipients: If you received an item as a Gift, you may return the item for store credit within 30 days of receipt. Gifts that have personalized engraving are non refundable. Items without personalized engraving must be in perfect resellable condition. If we must remake the piece (ex. change attached gem dangles, restring bracelet to a different size or crystal color) a 10-15% restocking fee will be deducted from the store credit amount. If parts need to be replaced (ex. scratched charms or beads) our cost of replacing these parts will also be deducted from the store credit amount. If the original order qualified for free shipping, our cost of the shipping will be deducted from the refund. Items received as gifts may NOT be returned for cash value, only store credit will be issued once the items have been sent back and inspected by us.
Return Instructions: If you are sending back an item for return, please wrap all items carefully in tissue paper, separating chains from pendants so the pieces won't scratch or damage each other in transit, return original pouch and enclosed cards, use a padded or bubble mailer envelope, tape it securely and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit. Remember to include your full name, invoice number, date and reason for the return. You can use First Class from the US Postal Service as your shipping method. Refunds will be made via the payment method of your original invoice (credit card, Paypal, Amazon Payments, Apple Pay).
Engraved items and custom made items are NOT refundable, unless there was an error on our part. A different engraving font or layout from your order form is not considered an error, as our engraving specialist reserves the right to use the best font and layout for fit and aesthetics on your piece. Please use the Special Instructions box on the product detail page when ordering if you have a specific request for the engraving layout. You can also contact us before placing your order to confirm if we are able to accommodate your special request.
Items may vary slightly from the sample product pictures based on availability of supplies. Gemstones are natural materials whose color, shape, size, surface and clarity will vary. No two gemstones will be identical.
If there is an issue with the quality of the item you received, please email us with a detailed explanation and clear photographs so that we can discuss the best solution for the situation. Customer satisfaction is our top priority.
Q: Warranty and Repairs
What is your policy on repairs?
A: We strive to make our jewelry as sturdy and durable as possible. However, jewelry can break from normal wear and tear, and from getting caught on items like sweaters. Please keep this and all small parts away from children, as it could pose a choking hazard.
Proper care and storage of your jewelry items are necessary in order to prevent tarnish, damage and breakage.
Please read our Jewelry Care and Cleaning Guide.
We stand by our products and offer a 60 day warranty on our jewelry. Any damage or breakage claims must be reported to My Forever Child within 60 days from the time you received your order. We reserve the right to determine if you will receive a replacement piece, store credit, or a refund of the product price. Gift recipients will receive either a replacement piece, or store credit; a cash refund will not be issued. Shipping charges are non-refundable.
Please email us first with clear photographs to discuss your needs for repair, before sending an item back to us.
When sending back an item for repair, wrap all items carefully in tissue paper so the pieces won't scratch or damage each other, package them in a plastic zip bag, use a padded mailer envelope, tape the package securely and Insure the item for the full retail price. We cannot be responsible for uninsured items that get lost, stolen, or damaged in transit. Remember to include your full name, invoice number, date, and detailed explanation of the repair needed. You can use First Class from the US Postal Service as your shipping method.
Q: Wholesale and Drop Shipping
I love your products and would like to resell them to my own customers. Do you sell wholesale or do drop shipping?
A: At this time, we do not sell wholesale or drop ship our products. We are a very small business and do not have the capacity to wholesale our handmade jewelry. Instead, we focus on giving the most time, effort, and quality to our retail customers. It is an honor to personally work with individuals on creating their special keepsakes that will be cherished for years to come. We do not want to sacrifice our quality and customer service to take on a larger volume of work. Thank you for your understanding.
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